Reporter
Marcus Whitfield
Reporter, banking and savings
Marcus has covered retail banking for two decades, first on a regional business desk and then for a trade title reading supervisory notices line by line. He writes about how banks handle fraud claims, what changes in savings and current-account terms mean in practice, and where advertised rates and real returns part company. He reads every Financial Ombudsman decision published on the products he covers.
- Beat
- Retail banking, savings products, bank fraud handling and ombudsman decisions
- Based in
- Bristol
- Years reporting
- 21
- Joined The Fraud Center
- February 2026
- Reports in
- English
Areas of expertise
- Retail banking
- Savings and ISAs
- Ombudsman decisions
- Bank complaint handling
Training and background
- NCTJ Diploma in Journalism
- CISI Level 3 in UK Financial Regulation
How this journalist works
Marcus works from published sources first: the ombudsman decision database, firm terms and conditions as they stood on the day, and supervisory notices. He puts every finding to the firm named and prints its answer in full or notes that none came.
Published work
No published stories yet under this byline.