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Independent UK reporting on scams, fraud and financial harm

Scam type

Phishing and malicious email

Phishing steals passwords and installs malware through messages

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Illustrative image for Phishing and malicious email.
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What it is

Phishing is a message, email, text or call designed to trick you into handing over credentials, opening a malicious file or approving a payment. Stolen mailboxes are then reused to send convincing payment redirection requests that look like they come from a real supplier or contact.

How to protect yourself

  • Turn on two-step verification on email and banking accounts.
  • Treat any unexpected change of bank details in an email as unverified until confirmed by phone on a known number.
  • Do not open attachments or click links in unexpected messages.
  • Report suspicious emails to the National Cyber Security Centre via Suspicious Email Reporting Service.

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