Reimbursement for transfer scams changed from a voluntary code into a mandatory regime, and the practical effect is that most victims of authorised push payment fraud on Faster Payments should now be refunded by their own bank, quickly, with the cost shared between the sending and receiving banks.
The shape of the rules
- The claim is made to the bank that sent the payment, whatever the fraudster told you.
- The bank should reach a decision promptly — normally within five business days, with a limited extension when it needs more information.
- Sending and receiving firms split the cost, which gives every bank a reason to act on accounts that receive scam payments.
- Consumers, micro-enterprises and small charities are covered; the scheme has a maximum claim value that is set by the regulator.
What is excluded
The rules cover scams, not disputes. A purchase that arrives late or damaged, a fallen-out business arrangement, or a payment you regret is a civil matter, not fraud. International payments and payments made by other methods sit outside this particular regime, though other protections may apply. Where a bank argues that a customer ignored a specific, targeted warning it must be able to point to that warning, not to a generic pop-up.
Vulnerability matters
Where a customer is vulnerable, the standard the bank is held to is stricter, and exceptions are applied more narrowly. If a caller exploited illness, bereavement, isolation or a language barrier, say so in writing when you make the claim.
If the answer is no
- Ask for the decision in writing, with the specific reason and the evidence relied on.
- Complain formally to the bank and keep the reference.
- Take it to the Financial Ombudsman Service (financial-ombudsman.org.uk) — free, and its decisions bind the firm.
- Keep the Action Fraud report reference with the file.
The FCA consumer helpline, 0800 111 6768, can confirm whether a firm is authorised. We describe how the rules work; we do not assess anyone's claim and we do not refer readers to representatives.
Firm warnings published each month
98 in this window · down 17 on the month before
- 2Apr
- 1May
- 2Jun
- 4Jul
- 53Aug
- 36Sept
Counted from the warning notices in our own archive. One notice can name several trading styles.
The wider record
Counts from our own archive, for context around this report. Not an estimate of fraud across the UK.
Clone firms as a share of our Warning List archive
Clone firms copy the name or details of a genuine authorised business.
- Clone of an authorised firm17(16%)
- Not recorded as a clone89(84%)
Contact details recorded against warned firms
One firm can appear in more than one row.
Website recorded76(35%)
Website recorded: 76 entriesPhone recorded39(18%)
Phone recorded: 39 entriesEmail recorded85(39%)
Email recorded: 85 entriesNo contact details held16(7%)
No contact details held: 16 entries
Open the data page to see how each figure is counted.
How this report was made
- Updated
- 3 times
- Primary sources
- 5 sources
- Following this subject
- 0 readers
- Reader comments
- 0 comments
Checked against the published record
FCA
Financial Conduct Authority Warning ListPrimary record of firms the FCA says may be operating without authorisation.
FCA
FCA Financial Services RegisterAuthoritative check on whether a firm is authorised and for what.
PSR
Payment Systems Regulator — APP fraud reimbursementThe reimbursement requirement for authorised push payment fraud.
FOS
Financial Ombudsman ServiceFree, independent adjudication and published decision data.
Action Fraud
Action Fraud reporting serviceThe UK national reporting centre for fraud and cybercrime.
Sourcing. Every claim is tied to a published record — a regulator's notice, a court or ombudsman decision, or a document we hold. We quote a headline and a short summary and link the original.
Right of reply. Firms and people we criticise are put on notice before publication and their response is carried in the piece.
Independence. No affiliate links, no sponsored placements and no referrals to solicitors or claims firms. The only routes we point to are free. Read the full method · first published 12/08/2026
Trust and sourcing
- Bylined
- Editor approved
- Not flagged for review
Legal review
Not required
No individual or firm is criticised, so no right of reply was required.
Source URLs behind this report
- FCA
https://www.fca.org.uk/consumers/warning-list-unauthorised-firms
Primary record of firms the FCA says may be operating without authorisation.
- FCA
https://register.fca.org.uk/
Authoritative check on whether a firm is authorised and for what.
- PSR
https://www.psr.org.uk/
The reimbursement requirement for authorised push payment fraud.
- FOS
https://www.financial-ombudsman.org.uk/
Free, independent adjudication and published decision data.
- Action Fraud
https://www.actionfraud.police.uk/
The UK national reporting centre for fraud and cybercrime.
What changed in each update
First published 12 August 2026 at 08:00 · last updated 15 August 2026 at 10:00
Added the current free reporting routes and clarified what the reimbursement rules do and do not cover.
Payment Systems RegulatorChecked against the source record and refreshed the figures and dates in the panels. No findings changed.
FCA Financial Services RegisterFirst published.
FCA Warning List
Updates and change log
- First published
- Last updated
Added the current free reporting routes and clarified what the reimbursement rules do and do not cover.
Payment Systems RegulatorChecked against the source record and refreshed the figures and dates in the panels. No findings changed.
FCA Financial Services RegisterFirst published.
FCA Warning List
Sources for this report
- FCA Financial Conduct Authority Warning List — Primary record of firms the FCA says may be operating without authorisation.
- FCA FCA Financial Services Register — Authoritative check on whether a firm is authorised and for what.
- PSR Payment Systems Regulator — APP fraud reimbursement — The reimbursement requirement for authorised push payment fraud.
- FOS Financial Ombudsman Service — Free, independent adjudication and published decision data.
- Action Fraud Action Fraud reporting service — The UK national reporting centre for fraud and cybercrime.
Sources for this report
Financial Conduct Authority Warning List
FCA
Primary record of firms the FCA says may be operating without authorisation.
Read the original sourceFCA Financial Services Register
FCA
Authoritative check on whether a firm is authorised and for what.
Read the original sourcePayment Systems Regulator — APP fraud reimbursement
PSR
The reimbursement requirement for authorised push payment fraud.
Read the original sourceFinancial Ombudsman Service
FOS
Free, independent adjudication and published decision data.
Read the original sourceAction Fraud reporting service
Action Fraud
The UK national reporting centre for fraud and cybercrime.
Read the original source
We link directly to the original source wherever possible. A source may update its own page after we publish; we show the date we last recorded or updated the citation.
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- Redress and rights
- Authorised push payment fraud
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About the author
Daniel Okoye — Daniel covers authorised push payment fraud, payment systems and the reimbursement rules. He previously worked on a regional investigations desk.
Reader comments
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House rules: comments are for readers' own experience and questions about the reporting. We remove spam, abuse and anything that names a private individual without cause. Comments containing links are held for an editor before they appear. We cannot tell you whether you have a claim, and we do not pass details to any solicitor, claims firm or representative.